Privacy policy

VIP PERU EXPEDITIONS is committed to maintaining the privacy of the personal information you provide on our website. This Privacy Statement describes how we handle the personal information we gather about you when you visit this policy does not apply to other websites.

Privacy Policy Promise

While information is the foundation of our ability to provide superior service, the trust of our clients is our most valuable asset. All of us at viperuexpeditons place the utmost importance on protecting client information and using it only as our clients would want. Here is our guarantee to each individual customer:

  • Any customer information shared with us will be protected in accordance with stringent security and confidentiality
  • We will only collect and use the minimum amount of customer information necessary to provide superior customer service, which includes informing customers about our products, services, and other opportunities, and to administer our
  • We will restrict access to this information to authorized personnel who are trained in the proper handling of customer data. Employees who violate our Privacy Promise will be disciplined according to our standard procedures.
  • We will not disclose customer information to any external organization unless the customer has consented to the disclosure or we are required to do so by
  • We will always maintain strict control over the privacy of our customers’ data. When a customer expresses interest in a particular service or product of a reputable company, we may share their information with that company. Please note that this Privacy Statement does not apply to the use of customer information by these other
  • Whenever we contract with other organizations to provide support services, we will require them to adhere to our privacy standards and allow us to audit their

Information We Collect

General: We may collect personally identifiable information from you when you register and at other times, including your name, address, telephone number, email address, and information about your computer. However, we do not knowingly collect personal information from children under thirteen years of age. In addition, if you are under the age of 18, you are not permitted to provide us with any personal information without parental consent.

When you visit our website, we automatically collect your IP address and information regarding your use of the site. This information helps us evaluate how our visitors and customers use and navigate our website on an aggregate basis, including the number, frequency, and duration of their visits to each Web page.

How We Use Information Collected

We may use your information as follows:

  • For the specific purposes for which you provided the
  • To notify you of our new or existing products and services, special offers, or to otherwise communicate with
  • To develop new features, products, and services, or to improve existing
  • Permitting us to tailor the content and advertisements you and others see based on your personal characteristics or
  • We may disclose and use personally identifiable information when required to do so by law or to enforce our Terms of Service (for example, when necessary to protect our intellectual property rights). Additionally, we may disclose or use your personal information if we believe, in good faith, that the law requires us to do


Your personally identifiable information is stored on servers with restricted access. We will take precautions to safeguard the security of these servers and your personally identifiable information.

Policy Modifications

This Privacy Policy may be modified from time to time. Any modifications will be posted on this page, so please check back periodically. Please be assured, however, that if the Privacy Policy changes in the future, we will not use your personal information in a manner that is materially inconsistent with this Privacy Policy without your prior consent.


Dear Travelers and customers!

Thank you very much for choosing! The Peruvian system of services and products sometimes differs from your home country. We strongly suggest you read the following carefully:

Travel in Peru: operates in regions where standards of accommodation can vary. Transportation and services might not be as those you would normally have back home. However, we strive with all due care and skill, to provide the best service for our clients. Travelling in Peru requires flexibility, patience, broad-mindedness, good humor and an understanding that changes may be made without notice due to circumstances or occurrences beyond our control for example a strike, protest, landslide, bad weather, etc. (Force Majeure). By booking any of our tours & treks, you agree to allow to make necessary changes without liability.


Force Majeure is any event that cannot even with all due care foresee, control or avoid. This covers events such as war or threat of war, riot, civil strike, terrorist activity, industrial dispute, disease, natural disasters, adverse weather conditions, fire or all similar events beyond our control. In this case, will not accept liability and reserves the right to change, postpone or even cancel trips. (This is a last option of course!)

Incremental charge in case of protests or strikes (Force Majeure)

In the event of a protest or strike (which is not uncommon in Cusco), it may be necessary to leave a day or even two days earlier than scheduled so that we are able to comply with other services. In this case, there may be an additional fee, depending on the situation.


By booking, any of our adventure trips (Inca Trail to Machu Picchu, Lares trek, Salkantay trek, Choquequirao trek and more); you assume the risks associated with personal accidents, medical emergencies, air travel problems etc. For these treks, Agency accepts no responsibility.


We strongly advise you to take out travel insurance that covers accidents, medical expenses (including rescue and ambulance) and emergency repatriation. We also recommend that it cover cancellations and loss of luggage. You can use a travel insurance comparison website to search and compare over 250 travel insurance plans to find the best policy to best suit your needs.

Once you have purchased travel insurance. Please forward a copy of the insurance company name and policy number by email or bring the information when you come in to our office.


An  extra  charge  of  $35  USD  per  person  is  applicable  for  all   treks (regardless of group / private option / size of group) starting on any of the following dates:

  • Christmas (Dec 22nd, 23rd, 24th, 25th)
  • New Year (Dec 29th, 30th, 31st, Jan 1st).

An extra charge is also applicable if a trek leaves during election days . (Peruvians are fined if they do not vote)

We use the extra charge to pay staff a bonus for working during holidays or to pay fines for not voting.


By providing us with a primary date and  a secondary date for your   trek (classic Inca Trail, Lares, Salkantay, Tour to Machu Picchu, Choquequirao etc) you automatically authorize to use either of those dates for your reservation. After we have received your booking form and have confirmed that, your deposit was made successfully. will send you the final re-confirmation via email, also to re-confirm the exact departure date of your trek. You should receive the re-confirmation email within 48 hours.


Your passport number and other personal information must be valid. Please advise us immediately if your passport number changes after booking your tour. This is especially important for booking any trek or tour to Machu Picchu.


  1. According to Peruvian Law you must be under 18 years of age at the time of your trek, tour, or visit to Machu Picchu (students 18 & above need ISIC cards). For example if you book a trek at the age of 17 but you turn 18 before you do your trek, you do not qualify for a student
  2. All students from 12 to 17 years, the discount is $35.
  1. For children from the age of 2 to 12 the discount is $50.
  2. For children from the age of 0 to 2 are
  3. All students must provide a copy of their passport at the time of their booking to get the student
  4. Send us a copy at


1.- In order to make a reservation for a Tour & Trek with , the client is required to make a US$200 deposit, The deposit can be sent through PayPal or VISA, which will incur a 5.5% PayPal or visa merchant fee paid by the traveller. This deposit is non- refundable. Upon making a reservation, regardless of reservation method, assumes that the client has read the Terms and Conditions.

  1. – The   reservation   order   becomes   final    on    the    date  that receives the client’s Upon receipt of the deposit, a compulsory contract is in place between the client and the travel agency.
  1. – All people named on the reservation order are committed to the contract with . The person who signs the contract is regarded as having the permission of all persons whose names are on the reservation order and verifies that all these people are fully aware and accept the Terms and Conditions of our
  1. – We require a non-refundable deposit (as mentioned above) along with your personal details (full name, passport number, gender, nationality and date of birth) at the time of making the


The remaining balance will be paid in our office in Cusco at least 2 days before your tour start date. However, it can also be paid in advance through PayPal or VISA with a 5.5 percent merchant fee paid by the traveller. Please notify us if paying by Paypal or Visa. In our office, we accept both U.S. and Peruvian currency of any denomination. We do not

accept any torn bills. If you are not arriving to Cusco 2 days before your tour begins, please arrange your payment with the team before your arrival.



Cancellation must be made in writing. By the person that made the booking and paid the deposit to


Our policy for our deposits for our treks and tours are that they are 100% non-refundable. There are no exceptions due to the fact that viperuexpetions expends a great deal of expense purchasing permits, entrance tickets, and making deposits for reservations or services, most of which are non-changeable, non-transferable, and non-refundable by government regulation.

Cancellation Fees

  1. If you cancel eight weeks or more before the date of your departure: Cancellation fees are equal to the amount of your deposit.
  2. If you cancel eight weeks to 4 weeks before the date of your departure: 60 percent of the total tour or trek price is
  3. If you cancel four weeks to five days before the date of your departure: 80 percent of the total tour or trek price is
  4. If you cancel five days to 48 hours before the date of your departure: 90 percent of the total tour or trek price is
  5. If you cancel less than 48 hours before the date of your departure: 100 percent of the total tour or trek price is
  6. Cancellation of a trek during the trek is 100% non-refundable.


The person who signs the reservation order is the only person that can make changes to the Tour, trek or any trip. A $35 USD order fee is charged to make any changes. Though all efforts will be made to make the changes requested, they are not guaranteed and there may be additional costs in relation to these changes.



We always make our best efforts to carry out tours / services according to the original schedules as listed in the reservation order. However, by entering into this agreement with ,the client accepts that necessary changes may need to be made to a tour, trek, or any trip, due to predominant conditions (see ‘Force Majeure’ section above).

Our company reserves the right to change or cancel any facilities, services and substitute for reasonable alternative of comparable value.

In the event of a major change, the client will be notified as soon as possible. The client will have options with regards to accepting the change.


  1. We strongly suggest spending time at high altitude (above 3000 meters

/ 9842 feet – in Cusco or another high altitude area for a minimum of 2-

4 days before undertaking your trip. This is in order to minimize the possible effects of altitude sickness. By drinking plenty of fluids, adding sugar to your drinks, eating food high in carbohydrates, avoiding cigarettes, alcohol, and drinking coca tea (ancient traditional leaf) will help your body acclimatize much faster Diamox can also be helpful – please ask your doctor about purchasing any medications before traveling.


  1. We recommend you arrive in Cusco 48 hours or more before trek departure because occasionally we need to leave earlier than scheduled in case of strikes or other events out of our control (see ‘Force Majeure’ section above).


The night before your trek, there will be a pre-trek talk (briefing) in our office at either 6:00pm or 7:00pm. (Exact time will be confirmed upon your arrival or by email) A duffel bag will be provided, if you have paid for a sleeping bag, inflatable mattress and hiking sticks . we will give you them at the start trek .

Before coming to the briefing please have a look our packing checklist in which you will find all of the things you will need to take for the trek or tour.

Thanks again for choosing us and we look forward to seeing you in Cusco! Team!


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